Returns & Warranty – BOOTSMOONLIGHTS

At BOOTSMOONLIGHTS, we stand behind every pair of footwear we deliver. When you shop with us, you can be confident that your Chunky Snow Sneakers are backed by a clear, customer-first returns and warranty policy—so you can step into winter with total peace of mind.

Returns Policy

  • 30-Day Return Window – Return your Chunky Snow Sneakers within 30 days of delivery for a full refund or exchange.
  • Condition – Items must be unused, in original condition, with all tags attached and packaging intact.
  • Process – Initiate your return by contacting our support team with your order number and reason for return.
  • Refunds – Once your return is received and inspected, refunds will be processed to your original payment method. Original shipping costs are non-refundable.

Warranty Coverage

All Chunky Snow Sneakers purchased from BOOTSMOONLIGHTS come with a limited warranty, depending on the model, covering defects in materials and craftsmanship.

Our warranty includes protection against:

  • Fabric or stitching failures due to manufacturing flaws
  • Issues with print durability and color retention under normal conditions

This warranty does not cover:

  • Normal wear and tear such as fading, minor pilling, or sole abrasion
  • Damage caused by improper use, accidents, or alterations
  • Incorrect care, exposure to extreme weather, or unauthorized repairs

How to Claim

To begin a warranty claim, send us your proof of purchase, clear photos of the issue, and a brief description of the defect via email.

Depending on the case, we may offer:

  • A replacement pair of Chunky Snow Sneakers
  • Repair guidance or technical support for minor issues
  • Coordination with authorized service partners in your region

Need Assistance?

Our dedicated support team is here to help. For any questions regarding returns, exchanges, or warranty claims on your Chunky Snow Sneakers, reach out anytime through our page. We’re available 24/7 to assist—because your satisfaction is our priority. Contact us at support@bootsmoonlights.com or call +442079071460. This policy is effective as of 2026-06-26.